Legal and service policies.

Policy documents

What fair use means

Use ChunkArc for a genuine Minecraft server. Normal worlds, compatible plugins, Fabric mods, community administration, cross-play and ordinary game traffic are welcome when they fit the assigned plan.

Mining, tunnels, proxies, attack tools, scanners, malware, remote-access agents, non-Minecraft workloads, fake-player autostop bypass and multi-account abuse are not allowed. The full Fair Use Policy gives examples and explains the review process.

How security decisions work

1. Detect. Automated checks look for verified malicious artifacts, prohibited processes and installation failures.
2. Separate confidence. Weak or ambiguous findings go to staff review without automatically interrupting the server.
3. Contain real risk. High-confidence malware or infrastructure abuse can be stopped and quarantined immediately.
4. Explain and review. The affected user receives a reason and can request human review through a private support ticket.

Permanent bans are reviewed by staff. Security tooling is designed to protect shared infrastructure, not to routinely read private gameplay or moderate normal in-game chat.

What the Free Beta does not promise

• No uptime SLA or compensation for downtime.
• No guaranteed automatic customer world backup or individual restore.
• No dedicated CPU, RAM, port, IP, or permanent custom-address ownership.
• No guarantee that every third-party plugin, mod, datapack or world will work.
• No paid plan or purchase contract until pricing and billing terms are formally published.

Report a problem or appeal

Open a private ticket in the ChunkArc Discord or email [email protected]. Include the server name or address, the approximate time and a clear explanation. Do not send passwords, tokens, recovery codes or unrelated private data.